I went to the factory at Bow Bottom Trail and had an older very rude woman who could hardly speak English send me to the Willow Park Village(couldn't even tell me in English how to get there) store. So I went to Willow Park Village and had another older fat blond lady with an accent serve me, very rude again. Bernard Callebaut must like the foreigners because any other business would have fired these two for rude arrogant behaviour alone to customers, who knows what their work ethic is like.
I bought an assortment of chocolate and ended up with short grey hair sticking out of two chocolates. Last I knew, chocolates did not come with short grey hair. Does anyone not do quality control there?
I phoned to complain and they did nothing about it. So I thought maybe it was just bad luck and gave this place one last try. I went in Christmas Eve and bought his yule log. OMG, the plastic inside the log was covered in fingerprints. What is going on with this place? If I could give it a star rating it would be ZERO. This place is ordinary. I have travelled back and forth from Europe for a few years now and all I can say if Canada thinks this is good chocolate they should go to Europe and there is top quality stuff there. The sign outside the shop says 5 generations of chocolate making. Did his relatives teach him this type of business ethics? No wonder he went bankrupt in his old business. I would be surprised if this was still in business in 6 months from now.
Review about: Chocolates.